ISO 10393-2013 PDF

Full title and description

ISO 10393:2013 — Consumer product recall — Guidelines for suppliers. This International Standard provides practical guidance for suppliers on planning and carrying out product recalls and other corrective actions after a product has left the manufacturing facility, covering measures such as refunds, retrofit, repair, replacement, disposal and public notification.

Abstract

ISO 10393:2013 gives suppliers practical guidance on consumer product recalls and related corrective actions to help manage safety incidents and protect consumers. It is written primarily for consumer products but may be applicable to other sectors and describes corrective-action options and communication, traceability and documentation considerations for effective recall management.

General information

• Status: Published (confirmed under systematic review; confirmed 2025).
• Publication date: 2013-04 (April 2013).
• Publisher: International Organization for Standardization (ISO).
• ICS / categories: 13.120; 03.080.30.
• Edition / version: Edition 1 (2013).
• Number of pages: 39.

(Metadata above is taken from the ISO catalogue entry for ISO 10393:2013.)

Scope

ISO 10393:2013 applies to suppliers of consumer products and provides guidance on decisions and actions to be taken when a product safety issue requires a recall or other corrective action after distribution. The scope covers identification of corrective options (recall, repair, replacement, refund, disposal, public notification), responsibilities of suppliers, traceability and record keeping, risk assessment to determine the appropriate corrective action, and communications with customers, distributors and regulatory bodies. The standard is intended primarily for consumer products but may be useful in other product sectors.

Key topics and requirements

• Principles for planning and executing product recalls and corrective actions (recall strategies and decision criteria).
• Risk assessment to determine the urgency and scope of corrective action.
• Traceability and record-keeping requirements to support effective product retrieval.
• Communication and notification practices for consumers, distributors and authorities.
• Options for corrective action: repair, replacement, refund, retrofit, disposal and public notification.
• Roles and responsibilities of suppliers, importers, distributors and other supply-chain actors during recall events.
• Documentation, monitoring and continual improvement of recall procedures and lessons learned.

Typical use and users

Used by manufacturers, brand owners, importers, distributors, retailers and their compliance, product-safety and quality teams to design or improve recall and corrective-action procedures. Also used by product-safety consultants, legal and regulatory advisers, and consumer-protection authorities as a practical guide to supplier responsibilities during post-market corrective events.

Related standards

ISO 10393 is commonly used alongside other ISO guidance for consumer product safety and customer-facing processes, notably ISO 10377:2013 (Consumer product safety — Guidelines for suppliers) which addresses product safety decision-making and risk management, and ISO 10002 (complaints handling) which covers complaints processes that often feed into post-market surveillance and recall triggers. Organizations also often align recall procedures with relevant quality-management and regulatory standards (for example ISO 9001 and applicable national product-safety regulations).

Keywords

product recall, corrective action, consumer product safety, traceability, recall communication, supplier responsibilities, post-market surveillance, risk assessment, repair, replacement, refund.

FAQ

Q: What is this standard?

A: ISO 10393:2013 is an International Standard providing guidelines for suppliers on how to plan and carry out consumer product recalls and other corrective actions after products have been released to the market.

Q: What does it cover?

A: It covers decision-making and procedures for corrective actions (recall, repair, replacement, refund, disposal, public notification), traceability and record keeping, communications with stakeholders and regulators, and continual improvement of recall processes.

Q: Who typically uses it?

A: Manufacturers, importers, distributors, retailers, product-safety and quality managers, compliance officers, consultants and consumer-protection authorities use the standard to develop or assess recall and corrective-action practices.

Q: Is it current or superseded?

A: ISO 10393:2013 is the published edition (Edition 1, April 2013) and the ISO catalogue shows the publication was last reviewed and confirmed (remains current) in 2025. Organizations should confirm the standard’s status at the time they procure it to ensure they have the latest confirmed edition.

Q: Is it part of a series?

A: It is part of the cluster of ISO guidance addressing consumer product safety and post-market processes; a closely related document is ISO 10377:2013 (Consumer product safety — Guidelines for suppliers). Other complementary standards include ISO 10002 (complaints handling) and relevant quality and safety management standards.

Q: What are the key keywords?

A: Key keywords are: product recall, corrective action, consumer safety, traceability, recall communication, supplier responsibilities, post-market surveillance, risk assessment.