ISO 10019-2005 rus PDF

Full title and description

ISO 10019:2005 — Guidelines for the selection of quality management system consultants and use of their services. Provides guidance to organizations on evaluating, selecting and making effective use of consultants who provide services related to quality management systems (QMS).

Abstract

This International Standard gives guidance on the process for evaluating the competence of quality management system consultants and on how to use their services so that the organization’s needs and expectations are met. It addresses selection criteria, evidence of competence, ethical considerations and arrangements for engagement and monitoring of consultant performance.

General information

• Status: Published (confirmed current at last systematic review).
• Publication date: January 2005.
• Publisher: International Organization for Standardization (ISO).
• ICS / categories: 03.100.30; 03.120.10.
• Edition / version: Edition 1 (2005).
• Number of pages: 13 pages (ISO edition).

Scope

ISO 10019:2005 applies to organizations seeking guidance on selecting and using consultants for the planning, implementation, maintenance or improvement of a quality management system. It covers the evaluation of consultants’ competence and suitability for specific organizational needs, and provides guidance on engagement terms and monitoring consultant performance.

Key topics and requirements

• Definition of the role and responsibilities of a QMS consultant.
• Criteria and evidence for assessing consultant competence (experience, qualifications, references, methods).
• Guidance on ethical considerations and conflicts of interest.
• Recommendations for contractual arrangements, scope of work and deliverables.
• Monitoring and evaluating consultant performance and the effectiveness of their contribution to the QMS.

Typical use and users

Used by organizations of any size planning to engage external support for their quality management systems — commonly referenced by small and medium-sized enterprises (SMEs) implementing or improving QMS, by procurement and quality managers, and by consulting organisations themselves when defining and demonstrating their competence.

Related standards

ISO 10019 is generally used alongside the ISO 9000 family (ISO 9000, ISO 9001 and related guidance). It is also cross-referenced by other guidance and conformity-assessment documents addressing competence of bodies and consultants (for example guidance referenced alongside ISO/IEC guidance documents addressing conformity assessment and third-party bodies).

Keywords

quality management, QMS, consultant selection, consultant competence, consultant engagement, ISO 10019, selection criteria, contract, monitoring, ethics

FAQ

Q: What is this standard?

A: ISO 10019:2005 is an international guideline standard that provides guidance on selecting and using quality management system consultants.

Q: What does it cover?

A: It covers processes for evaluating consultant competence, recommended selection criteria, ethical considerations, contractual arrangements and monitoring consultant performance to ensure organizational needs are met.

Q: Who typically uses it?

A: Organizations implementing or improving QMS (especially SMEs), procurement and quality managers, consulting organisations, and bodies involved in QMS implementation or assessment.

Q: Is it current or superseded?

A: The 2005 edition is the published International Standard; it has been subject to systematic review and remains the current edition (confirmed in ISO’s review process).

Q: Is it part of a series?

A: It is part of the broader ISO quality management family of guidance documents and is commonly used alongside ISO 9000 and ISO 9001 standards.

Q: What are the key keywords?

A: Quality management, consultant selection, consultant competence, QMS consultants, engagement, monitoring, ISO 10019.