ISO 10015-2019 PDF

Full title and description

ISO 10015:2019 — Quality management — Guidelines for competence management and people development. This International Standard provides guidance for establishing, implementing, maintaining and improving competence-management and people-development processes so they contribute positively to product and service conformity and to meeting interested-party needs and expectations.

Abstract

Gives guidelines to help organizations identify required competences, assess current competence levels, close competence gaps (including training and other development actions), and evaluate the effectiveness of those actions. It is applicable to organizations of any type or size and does not modify requirements of the ISO 9000 family.

General information

• Status: Published.
• Publication date: December 2019.
• Publisher: International Organization for Standardization (ISO).
• ICS / categories: 03.100.30 (Management of human resources); 03.120.10 (Quality management and quality assurance).
• Edition / version: 2nd edition (ISO 10015:2019).
• Number of pages: 8 pages.

Scope

Provides guidance for competence management and people development across the organization — including identification of competence needs, assessment of existing competence, prioritization of gaps (using risk-based thinking), selection and provision of development actions (training or other approaches), and evaluation of effectiveness. The standard is written to be used by any organization regardless of type or size and is intended as guidance rather than a set of certifiable requirements.

Key topics and requirements

• Establishing competence requirements linked to roles, processes and organizational objectives.
• Assessing current competence and identifying gaps at individual, team and organizational levels.
• Risk-based prioritization of competence-development actions.
• Four-stage training/development cycle: define needs → design and plan → provide/implement → evaluate effectiveness.
• Guidance on selecting internal vs external training resources and purchasing training-related products/services.
• Involvement of personnel in the process to support ownership and better outcomes.
• Monitoring, measurement and continual improvement of competence-management and people-development activities.

Typical use and users

Used by quality managers, HR and talent-development professionals, training designers, operational managers, internal auditors, and consultants who design or oversee competence and training systems. Organizations implement ISO 10015 to align workforce competence with quality objectives, regulatory needs and customer requirements. It is also used as guidance when integrating training and competence activities into a wider ISO 9001-based quality management system.

Related standards

ISO 10015:2019 supersedes ISO 10015:1999 (withdrawn). It complements other ISO guidance on people and quality, for example ISO 10018:2020 (Guidance for people engagement) and is intended to be used alongside ISO 9001 (Quality management systems — Requirements). The standard was prepared by ISO/TC 176/SC 3 (quality management and related processes).

Keywords

competence management, people development, training guidance, training cycle, skills assessment, competence gap, evaluation of training, quality management, ISO 9001, workforce development.

FAQ

Q: What is this standard?

A: ISO 10015:2019 is an ISO guidance standard titled "Quality management — Guidelines for competence management and people development" that helps organizations manage and develop workforce competence to support quality objectives.

Q: What does it cover?

A: It covers identification of competence requirements, assessment of current competence, prioritization and selection of development actions (including training), implementation of those actions, and evaluation of their effectiveness — presented in a four-stage cycle and supported by practical guidance.

Q: Who typically uses it?

A: HR professionals, training designers, quality managers, operational leaders, internal auditors and consultants — essentially any organization function responsible for ensuring personnel have the competences needed to meet quality and business objectives.

Q: Is it current or superseded?

A: ISO 10015:2019 is the current edition published in December 2019 and it replaced the withdrawn ISO 10015:1999. The standard is maintained under ISO's review cycle.

Q: Is it part of a series?

A: It sits within ISO's quality-management guidance family and complements related documents (for example ISO 10018:2020 on people engagement) and is intended to be used alongside ISO 9001 for integrated quality and competence management.

Q: What are the key keywords?

A: Competence, training, people development, training cycle, assessment, evaluation, skills gap, workforce development, quality management.