ISO 37165-2020 PDF

Full title and description

St ISO 37165-2020 — Smart community infrastructures — Guidance on smart transportation with the use of digitally processed payment (d-payment). This international standard provides high‑level guidance to organize and implement smart transportation payment arrangements that use digitally processed payment methods (d‑payment) so travellers, city visitors and operators have safe and convenient payment options while supporting inter‑operator and multi‑jurisdiction ticketing and settlement arrangements.

Abstract

This document gives recommendations for organising and deploying smart transportation schemes that use digitally processed payments (d‑payment). It addresses user convenience and safety, operator fee receipt and settlement, and the organisation of city, regional and national common‑ticket networks (including inter‑operator arrangements). The standard clarifies that d‑payment is intended to augment—not to forcibly replace—cash, and supports payment arrangements that can operate independent of local currency constraints.

General information

• Status: Published (International Standard, confirmed).
• Publication date: 24 September 2020 (ISO edition 2020; published in 2020‑09).
• Publisher: International Organization for Standardization (ISO), developed by ISO/TC 268 (SC 2).
• ICS / categories: 03.220.01; 13.020.20.
• Edition / version: Edition 1 — ISO 37165:2020.
• Number of pages: 8 pages (short guidance document).

Scope

ISO 37165:2020 provides guidance for organising and implementing smart transportation that uses digitally processed payment (d‑payment). The scope covers recommendations for payment methods and arrangements to ensure safe, convenient payment for travellers and city visitors, support for operators in managing fee receipts and inter‑operator transactions, and the structuring of common ticket networks at city, regional and national levels. The standard is intended as guidance rather than a prescriptive technical protocol and does not mandate removal of cash payment.

Key topics and requirements

• Guidance for organising d‑payment in transport to provide safe, convenient payment experiences for users and visitors.
• Recommendations for operator fee receipt management, clearing and settlement arrangements between operators, banks and settlement organisations.
• Principles for establishing inter‑operator, city, regional and national common‑ticket networks independent of local currency constraints.
• Emphasis on interoperability, user inclusion (keeping cash as an option), and operational practicality rather than imposing a single technical implementation.
• Alignment with broader smart‑city and sustainable‑community objectives developed under ISO/TC 268 (coordination with related ISO smart‑city standards).

Typical use and users

Primary users are public transport authorities, city planning and smart‑city programme teams, transport operators, fare‑management solution providers, payment scheme operators, payment service providers and banks involved in settlement. Policy makers and implementers use the guidance to design interoperable d‑payment schemes, coordinate multi‑operator ticketing and define organisational arrangements for clearing and settlement.

Related standards

ISO 37165 is part of the ISO smart‑community/infrastructure work and is commonly considered alongside other transport and smart‑city standards. Relevant related documents and families include ISO 24014 (Public transport — Interoperable fare management systems), which defines IFMS architecture and interoperability requirements; ISO/IEC 14443 (contactless proximity cards) for card media characteristics and interfaces; ISO 37120 and the ISO 37100/37101 series (sustainable and smart community indicators and management systems); and financial messaging standards such as ISO 20022 for settlement and bank messaging where applicable. Implementers commonly reference these standards when designing technical, operational and financial interfaces.

Keywords

Smart community infrastructures; smart transportation; digitally processed payment; d‑payment; fare management; interoperability; inter‑operator ticketing; clearance and settlement; smart city; ISO/TC 268.

FAQ

Q: What is this standard?

A: ISO 37165:2020 is guidance for smart transportation using digitally processed payments (d‑payment), offering recommendations to enable safe, convenient and interoperable payment arrangements across transport operators and jurisdictions.

Q: What does it cover?

A: It covers organisational and implementation guidance for d‑payment in transport — including user convenience, operator fee receipt management, inter‑operator ticket networks and settlement arrangements — and stresses that cash payment should remain an option.

Q: Who typically uses it?

A: Transport authorities, operators, payment scheme operators, fare‑management and ticketing suppliers, city smart‑city teams, and financial/settlement stakeholders use this guidance when planning or coordinating d‑payment systems.

Q: Is it current or superseded?

A: As published it is the first edition (ISO 37165:2020) and is recorded as a published/confirmed ISO international standard. ISO standards are subject to periodic review; users should check their national ISO member or ISO for any revisions or confirmations beyond the 2020 edition.

Q: Is it part of a series?

A: Yes — ISO 37165 sits within the broader ISO work on smart/sustainable communities (ISO/TC 268). It is often used alongside other ISO 371xx standards (for example ISO 37120, ISO 37101/37106) and with public‑transport fare standards such as ISO 24014 for interoperable fare management.

Q: What are the key keywords?

A: Smart transportation, d‑payment, digitally processed payment, fare management, interoperability, inter‑operator ticketing, settlement, smart community infrastructures.