ISO 41011-2024 PDF

Full title and description

ISO 41011:2024 — Facility management — Vocabulary. This International Standard provides a consolidated, updated vocabulary of terms used across the facility management (FM) domain to support consistent communication, contracts, management systems and practice.

Abstract

ISO 41011:2024 defines and clarifies terms used in facility management so that organizations, service providers, consultants and regulators share a common language. The 2024 edition updates and expands entries to reflect contemporary FM priorities such as digitalization, sustainability, resilience and well‑being.

General information

• Status: Published.
• Publication date: 15 February 2024 (Edition 2).
• Publisher: International Organization for Standardization (ISO).
• ICS / categories: 01.040.03; 03.080.10.
• Edition / version: Edition 2 (2024).
• Number of pages: 19 pages (ISO published document).

Scope

This standard establishes a harmonized vocabulary for facility management activities, assets and services, stakeholder interactions, sourcing and procurement terminology, performance and measurement concepts, finance and whole‑life costing terms, and technology‑related FM terms (for example CAFM and smart building concepts). It is intended for use wherever consistent FM terminology is needed across organizations, contracts, management systems and standards.

Key topics and requirements

• Definitions of core FM concepts: facility management, facility service, facility process, workplace, workspace and workstation.
• Asset and built‑environment terminology: asset, constructed asset, service life, whole‑life cost.
• People and stakeholders: user, stakeholder, responsibility assignment.
• Sourcing and procurement terms: service provider, service level, service level agreement (SLA), co‑sourcing.
• Processes and measurement: facility plan, outputs and outcomes, post‑occupancy evaluation, performance measurement.
• Technology and data terms: computer aided facility management (CAFM), smart building, digital FM concepts.
• Sustainability and resilience vocabulary: life‑cycle assessment, circular economy, greenhouse gas emissions, well‑being.

Typical use and users

Facility managers, asset managers, property owners, building operators, FM service providers, procurement teams, consultants, software vendors (CAFM/BIM/CMMS), auditors and policy makers use this vocabulary to align definitions in contracts, procedures, training, management systems and standards implementation. It is also used by standards committees and educators to maintain consistent terminology across FM guidance and assessment.

Related standards

ISO 41011:2024 is part of the ISO 41000 family produced by ISO/TC 267. Key related documents include ISO 41001 (Facility management — Management systems — Requirements), ISO 41012 (Guidance on strategic sourcing and development of agreements), ISO/TR 41013 (Scope, key concepts and benefits), ISO 41014 (Development of a facility management strategy), ISO 41015 and other published and in‑development FM standards. The ISO/TC 267 work programme and published list show the family relationship and supporting technical reports.

Keywords

facility management, vocabulary, terminology, asset, built environment, CAFM, service level agreement, whole‑life cost, sustainability, resilience, stakeholder, procurement, post‑occupancy evaluation.

FAQ

Q: What is this standard?

A: ISO 41011:2024 is the second edition of the ISO vocabulary standard for facility management that defines and harmonizes FM terms for international use.

Q: What does it cover?

A: It covers definitions used across FM practice including assets and built environment, services, people and stakeholders, sourcing and procurement, processes and performance measurement, finance/whole‑life costing, technology and sustainability‑related terms.

Q: Who typically uses it?

A: Facility managers, property owners, FM service providers, procurement and contract teams, consultants, software vendors, auditors, educators and standards developers use it to ensure consistent terminology.

Q: Is it current or superseded?

A: It is current (published in 2024) and supersedes the earlier ISO 41011:2017 edition which was withdrawn when the new edition was published.

Q: Is it part of a series?

A: Yes — ISO 41011 is part of the ISO 41000 family of facility management standards developed by ISO/TC 267 and is intended to work alongside ISO 41001, ISO 41012, ISO/TR 41013, ISO 41014 and other related FM standards.

Q: What are the key keywords?

A: Key keywords include facility management, vocabulary, asset, service level, CAFM, whole‑life cost, sustainability, resilience, stakeholder, procurement, post‑occupancy evaluation.